Restaurant Managers: Workforce Engagement

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Restaurant Managers who invest in engaging their employees has a domino effect. An empowered employee will increase customer satisfaction, decrease days off, and decrease wasted time on the job. Good relationships on the job decreases toxic communication, which lowers employee turnover. Build Habits With Training Knowledge is power. The more knowledge an employee has, the… Read more »

How Does Bill 148 Effect Hospitality Management?

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The Fair Workplaces, Better Jobs Act, Bill 148, received Royal Assent in 2017. It’s provisions will become effective between 2018 – 2019. Some of these changes will involve extra paperwork for hospitality management. Others will cause serious disruptions in the hospitality industry, especially around holidays, or for seasonal tourist attractions. Bill 148 amends both the… Read more »

Management Job Interview: Overcoming Termination

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In the recent decision of Klonteig v. West Kelowna (District), 2018 BCSC 124, the BC Supreme determined that an employer could terminate employment based on off-duty conduct. In this case the defendant was pulled over for suspicion of impaired driving.  In this case the defendant was an exemplary employee with no prior disciplinary incidents on… Read more »